COMMON CALLS
Give every caller a clear next step.
- New service requests and estimate inquiries
- Existing-customer scheduling questions
- Urgent issue screening and on-call escalation
- Service-area, hours, and availability questions
HVAC · PLUMBING · ELECTRICAL · ROOFING
Turn missed service calls into booked jobs.
Give homeowners a reliable first response after hours, during dispatch rushes, and whenever the office team is already helping someone.
EXAMPLE WORKFLOW
From first ring to organized follow-up.
- Identify the service needed and the job location.
- Ask approved qualifying questions without diagnosing the problem.
- Offer real appointment windows or route an urgent request.
- Send a clean summary to dispatch, email, or the CRM.
CONTROLLED BY YOUR RULES
Useful without overstepping.
- Never promises a repair price or arrival time unless approved.
- Routes safety hazards and emergencies using your defined policy.
- Collects only the information needed to create the service request.
CONNECTED WORK
Fits the tools behind your front desk.
Google CalendarOutlookHubSpotJobber-style APIs
MAP YOUR FIRST WORKFLOW