COMMON CALLS
Give every caller a clear next step.
- Leasing and availability inquiries
- Tour scheduling
- Maintenance request intake
- After-hours emergency routing
PROPERTY MANAGERS · LEASING TEAMS
Separate leasing opportunities from resident emergencies.
Give prospects, residents, vendors, and owners a clear path while keeping emergency and escalation rules under your control.
EXAMPLE WORKFLOW
From first ring to organized follow-up.
- Identify the caller and whether the request is leasing or resident support.
- Collect the approved details for the correct workflow.
- Schedule a tour, create a message, or follow the emergency route.
- Send the record to the right property, team, or system.
CONTROLLED BY YOUR RULES
Useful without overstepping.
- Never diagnoses hazards or tells residents to ignore an emergency.
- Avoids promises about approval, availability, repairs, or lease terms.
- Uses your written escalation tree for urgent maintenance.
CONNECTED WORK
Fits the tools behind your front desk.
Google CalendarOutlookProperty-management APIsEmail
MAP YOUR FIRST WORKFLOW